1. STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
2. PAYMENT TERMS
2.1 ACCOUNT
Payment shall be made in full within 30 days following the date at which the invoice is raised, unless special settlement terms have been agreed by us in writing.
2.2 NON ACCOUNT
Payment is required before 5:30pm on the day your delivery is due to be dispatched.
2.3 DISCOUNT
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
2.4 VAT
Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.
If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery. Approach iQ is a trading style of Approach Print Ltd. Registered in England and Wales No. 08129440. Registered office: 27 Norfolk St, Liverpool, L1 0BE. VAT No. GB 117644906
3. OVERDUE ACCOUNTS
3.1
No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Barclays Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2
We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
4. PASSING OF TITLE AND RISK
4.1
The risk in the goods shall pass to you on delivery.
4.2
All goods, delivered or not, remain our property until payment is received in full.
4.3
Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
5. PRODUCTS
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss
6. QUOTATIONS AND CONTRACTS
6.1
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
6.2
Quotations are only valid for 14 days after the initial quote date.
6.3
Any price or quotations is subject to change at any point without notice, including advertised offers.
7. PRICES
Where applicable all prices quoted are subject to VAT at the current rate.
8. DELIVERY
8.1
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
8.2
Approach iQ accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
8.3
International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Approach iQ will not be held responsible for any delay of delivery of the goods with international deliveries.
8.4
Approach iQ cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
9. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
10. CLAIMS
10.1
Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
10.2
All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
10.3
You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
10.4
Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
10.5
Approach iQ requires any printing to be returned in full before agreeing to reprint. If Approach iQ deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
11. LIABILITY
11.1
Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2
We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3
We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
11.4
Nothing in these terms and conditions shall affect the rights of a consumer.
12. REFUNDS
12.1
We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
12.2
Approach iQ will credit your account if we deem a refund should be made
12.3
If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
12.4
If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
12.5
All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
12.6
Refunds will take 7 to 10 working days to complete once Approach iQ has agreed to refund. This cannot be completed any faster.
12.7
CANCELLATION CHARGES Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.
13. SAMPLES
These will be submitted on approval and will be charged if not returned in good condition within 14 days. Accounts at any time after payment becomes due and shall be in addition
14. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
15. ARTWORK AND PRINTING
15.1
The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Approach print Ltd pursuant to or in implementation of any contract with the customer shall belong to Approach Print Ltd. Approach Print Ltd agrees that unless the customer becomes in default of any obligation to make any payment to Approach Print Ltd, it will not reproduce any such items for any competitor in business of the customer.
15.2
All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.
15.3
All order are completed solely on the basis of the Artwork and information provided to Approach iQ by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.
15.4
We charge £250.00 for our logo design service for the first 4 proofs. We then charge £95.00 an hour for any change there after.
15.5
Once your design project is initiated and any preliminary artwork has been created by Approach iQ, all retainer payments made by you become non-refundable.
15.6
Once you have placed your order, you will not be able to make changes to the artwork you have supplied, you will become liable to charges if you need to amend or supply new artwork.
15.7
For all orders (including online), we only quote for one design per kind, any additional are chargeable.
15.8
We will print the order before payment has been made, unless otherwise specified by Approach iQ.
15.9
Please note that all images, text and logos are the intellectual property of Approach iQ and are not to be used without our written permission.
16. PROOFS
16.1
Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Approach iQ will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.
16.2
Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
16.3
If whilst performing a standard or advanced (proofing) check, Approach iQ discovers that the Artwork provided by the customer is defective or incorrect, Approach iQ will notify the customer. It is the customers responsibility to either provide the corrected artwork. If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be help responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.
16.4
Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email, fax or post.
16.5
Final proofs must be signed off by the customer in writing, and the sign off email received by Approach iQ's supply chain partner, on the day that the proof was sent, in order to receive the prints for the agreed deadline.
17. ON HOLD
17.1
If we have not been notified after 14 days a 5% charge of the total value of the original order will be made plus a £25.00 administration fee.
17.2
We reserve the right to throw away your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.
18. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
19. MISCELLANEOUS
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.
Reviews placed through our Social Media channels and TrustPilot account may be used across the Approach iQ website.
20. COMPLAINTS
Complaints must be made within 48hours of receiving your goods. The complaint will be assessed and if Approach iQ deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.
21. RESELLER
21.1
Reseller acknowledges and agrees that Approach iQ own the copyright in such materials and reserves all copyright therein.
21.2
Approach iQ reserves the right, in its sole discretion and without incurring any liability to Reseller, to update, improve, replace, discontinue, modify or alter the specifications for and functionality of the products or the online service from time to time.
21.3
Reseller may use these materials to market and promote the products under the terms and conditions of this agreement. These materials shall not be reproduced, modified, distributed or otherwise used in whole or in part in any manner without the prior written consent of Approach iQ. Reseller must be able to evidence, if requested the use of Approach iQ services within no more than four months either side of date of download.
21.4
Reseller may not use these materials to market and promote services that differ from those provided by Approach iQ.
21.5
Subject to the terms and conditions of this agreement, Approach iQ hereby grants Reseller and its authorised users a license to the products as set forth in the T&C’s; provided that Reseller’s license shall apply only to its internal use in production in Reseller’s support centre and for demonstration of the product’s to prospective users and not for any other purpose, including providing managed services.
21.6
Product images may not be linked to or appear on web pages or other media containing inappropriate material such as but not limited to, material that is obscene including (child pornography), sexually explicit, defamatory, libellous, threatening, abusive, hateful, excessively violent, racially offensive or that Approach iQ otherwise deems harmful or offensive.
21.7
By using these images, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to download and use these images.
21.8
Upon termination of this agreement and as directed by Approach iQ, Reseller shall: remove all copies of the above materials provided by Approach iQ and provide evidence to confirm.
22. VOUCHER CODES
Voucher codes Approach iQ may from time to time supply can not be used in tandem with any other voucher codes or offers.
23. Carbon Offsetting
We have partnerships to offset carbon emissions generated from the production of qualifying products. In order to achieve this, we implement a minimum charge per kilogram of the product ordered, which may result in a rounding up of charges for low-weight orders. This service is optional and all applicable charges will be clearly indicated at the time of order placement. No discounts will be applicable to this product and it is non-refundable.
Website Terms and Conditions of use
1. Introduction
1.1
These terms and conditions shall govern your use of our website.
1.2
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3
If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.
1.4
You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.
1.5
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.
2. Copyright notice
2.1
Copyright (c) 2015 Approach Print Ltd.
2.2
Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Licence to use website
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser,
subject to the other provisions of these terms and conditions.
3.2
Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3
You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.
3.4
Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5
Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) exploit material from our website for a commercial purpose; or
(d) redistribute material from our website.
3.6
Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.
3.7
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4. Acceptable use
4.1
You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
4.2
You must not use data collected from our website to contact individuals, companies or other persons or entities.
4.3
You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
5. Registration and accounts
5.1
You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
5.2
You must not allow any other person to use your account to access the website.
5.3
You must notify us in writing immediately if you become aware of any unauthorised use of your account.
5.5
You must not use any other person's account to access the website, unless you have that person's express permission to do so.
6. User login details
6.1
If you register for an account with our website, you will be asked to choose a user ID and password.
6.2
Your user ID must not be liable to mislead and must comply with the content rules set out in Section 9; you must not use your account or user ID for or in connection with the impersonation of any person.
6.3
You must keep your password confidential.
6.4
You must notify us in writing immediately if you become aware of any disclosure of your password.
6.5
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
7. Cancellation and suspension of account
We may:
(a) suspend your account;
(b) cancel your account; and/or
(c) edit your account details,
at any time in our sole discretion without notice or explanation.
8. Your content: licence
8.1
In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
8.2
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media OR reproduce, store and publish your content on and in relation to this website and any successor website OR reproduce, store and, with your specific consent, publish your content on and in relation to this website.
8.3
You grant to us the right to sub-license the rights licensed under Section 8.2.
8.4
You grant to us the right to bring an action for infringement of the rights licensed under Section 8.2.
8.5
You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
8.6
You may edit your content to the extent permitted using the editing functionality made available on our website.
8.7
Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
9. Your content: rules
9.1
You warrant and represent that your content will comply with these terms and conditions.
9.2
Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
9.3
Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic, lewd, suggestive or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.
[additional list items]
10. Limited warranties
10.1
We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.
10.2
We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
10.3
To the maximum extent permitted by applicable law and subject to Section 11.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
11. Limitations and exclusions of liability
11.1
Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
11.2
The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:
(a) are subject to Section 11.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
11.3
To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
11.4
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
11.5
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
11.6
We will not be liable to you in respect of any loss or corruption of any data, database or software.
11.7
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
11.8
You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
12. Breaches of these terms and conditions
12.1
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.
12.2
Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking including without limitation creating and/or using a different account.
13. Variation
13.1
We may revise these terms and conditions from time to time.
13.2
The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
14. Assignment
14.1
You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
14.2
You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
15. Severability
15.1
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
15.2
If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
16. Third party rights
16.1
A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
16.2
The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
17. Entire agreement
17.1
Subject to Section 11.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
18. Law and jurisdiction
18.1
These terms and conditions shall be governed by and construed in accordance with English law.
18.2
Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.
19. Statutory and regulatory disclosures
19.1
Our VAT number is GB117644906
20. Our details
20.1
This website is owned and operated by Approach Print Ltd trading as Approach iQ
20.2
We are registered in England and Wales under registration number: 08129440 and our registered office is at 27 Norfolk Street, Liverpool, L1 0BE
20.3
Our principal place of business is at 27 Norfolk Street, Liverpool, L1 0BE.
20.4
You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by email, using the email address published on our website
Cookie Policy
This policy was last revised on 2 May 2024.
What are cookies?
Cookies are small text files that are sent by a website to a web browser and contain information that is transferred to your computer’s hard drive. This enables the website to identify and track the web browser. Cookies can, among other functions, enable a website to recognise a device each time it visits, remember user preferences and recommend content. Cookies in themselves do not identify the individual user, but rather the computer used. However, some cookies will contain personal information such as a user name.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a more personalised user experience when you browse our website and also allows us to improve our website. By continuing to browse and use our website, you are agreeing to our use of cookies.
Different cookies do different things and some are essential to the operation of a website, whilst others are not. The different types of cookie are:
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website such as your account profile.
Analytical/performance cookies
These allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognise you when you return to our website, enabling us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies
These cookies record your visits to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information (in anonymised form) with third parties for this purpose.
To the extent that any personal information is collected through our use of cookies, our Privacy Policy will apply to our processing of that personal information.
What cookies do we use?
You can find more information about the individual cookies placed by our website and the purposes for which we use them below:
Cookie(s) MUID, MR, MUIDB, _uetsid
These cookies are used by Microsoft advertising to anonymously identify user sessions to help us measure the effectiveness of our marketing campaigns - 2 years, _uetsid expires after 30 minutes.
test_cookie
Third party cookie used to provide users with relevant products that might be of interest to you. The advertisements seen by users of the website are served by a small selection of third party ad serving providers, including Invitemedia, Adviva.net (Specific Media), MSN, Google Display and Unanimis. The cookies accompanying the ads allow them and their advertisers to monitor the effectiveness of the ads - 15 mins
_ga, _gat, _gid, OTZ, APISID, HSID, SAPISID, SID, SID, SIDCC
Our website employs cookies from Google Analytics. Google Analytics is a web analytics service provided by Google, Inc. Google Analytics cookies are used to collect information about how visitors use our website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. A method called session stitching may be used to aggregate data from several visits to the site from a single user, and this is done by passing a User-ID to Google (but not your name, IP address, email, or other personally identifiable data). We use the information to compile reports and to help us improve our website. Google holds this information and provides us with access to it. Find out more about Google Analytics at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. The Google Analytics privacy policy is at: http://www.google.com/intl/en/policies/privacy/. You can find out how to opt out of being tracked by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout - _ga expires 2 years after being set, _gat expires 10 minutes after being set, _gid expires after 24 hour, OTZ expires after 1 month, APISID, HSID, SAPISID, SID and SSID expire after two years.
_gcl_aw, NID, 1P_JAR, Conversion, DV
Created by Google Adwords, these cookies store any ad click information, generates unique ID’s for visitors to remember preferences and to track and gather statistics and conversion rates through the website - _gcl_aw Expires after 90 days, NID expires after 6 months, 1P_JAR and Conversion expire after 30 days.
X-Mapping-{…}
Saves the address and port number of the web server that is managing the session. Used to improve the website's performance - Session.
preflighting
Handles proofing in the background - Session.
PLAY_ERRORS
Set by the site and used to display error messages (e.g. form validation) - Session.
PLAY_FLASH
Set by the site and used for messaging - e.g. add to basket confirmation - Session.
PLAY_SESSION
Set by the site and used for storing the website session - Session.
PHPSESSID
WordPress session ID, for visitors to any Approach iQ blog - Session.
__livechat __livechat_lastvisit, 3rdparty, amplitude_idlivechatinc.com, amplitude_testlivechatinc.com, common_iwcs_5, main_window_timestamp, message_text, notification[personal_invitation], recent_window, __lc.visitor_id.{…}, lc_window_state, autoinvite_callback, _waiting_in_queue, _lc_mcid, _lc_mcst, _lc_vv
Used to provide livechat service, and personalise that service for users. More information… https://www.livechatinc.com/privacy-policy/ - Persistent, Persistent, Session, Persistent, Persistent.
__utmt_player, __utma, __utmb, __utmc, player, vuid
Cookies set by the Vimeo video player, including Google analytics for Vimeo embedded video - Session, 2 years, Session, Session.
pid
Enables Twitter's Tailored Suggestions feature that personalises content and suggestions for Twitter users based on their website visits. https://support.twitter.com/articles/20170514 - 18 months.
_hjIncludedInSample, mp_6d7c50ad560e01715a 871a117a2fbd90_mixpanel
Cookies created by HotJar, for statistical and analytical purposes and to let hotjar know whether a visitor is included in the sample used to generate funnels - Session.
fr
Tracks opted out Facebook users, used for advertising purposes - Expires after 3 months.
What about third-party cookies?
Third parties, including, for example, advertising networks and providers of external services like web traffic analysis services, also use cookies. These cookies are likely to be analytical/performance cookies or targeting cookies. They are used, for example, to track how many users have seen a particular ad and to ensure that you see ads that are relevant to you. These cookies are placed by the relevant third party and we have no control over these cookies other than allowing them to be served. See the table above for more specific information about some of the third party cookies which are used on our website.
Can I refuse or opt out of cookies?
Most browsers automatically accept cookies, but you can usually change your browser settings to limit or prevent cookies. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our website. If you set your browser to not accept cookies, it may result in certain sections of our website not working properly and certain personalised services not being provided to users of your computer. More information about cookies generally can be found at: http://www.allaboutcookies.org/.
You can find out how to opt out of being tracked by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
Making changes to this policy
We may update this policy from time to time. Please check back here whenever you visit our website to see if any changes have been made. When we update this policy, we will also update the "Last Updated" date at the top of the page.
Contact us
If you have any comments or questions about how cookies are used on our website, please contact us by email at info@approachiq.com. You can also write to us at Approach iQ, 27 Norfolk Street, Liverpool, L1 0BE.